Return/ Exchange Policy
We proudly stand behind the quality of our products and services and want our customers to be 100% happy. We handle returns and exchanges on a case-by-case basis, and place customer satisfaction at the center of our policy decisions. For more specific information, please refer to our policy guidelines below.
Please note, we are only able to accept returns or exchanges on items purchased directly through The Chapman Haus.
ITEMS SOLD AT APPEARANCES ARE FINAL SALE AND ARE NOT SUBJECT TO RETURNS OR EXCHANGES.
EXCHANGES FROM OTHER RETAILERS
We are only able to accept returns or exchanges on items purchased directly through The Chapman Haus. Products purchased from other retailers must be returned via that retailer.
RETURN & REFUND POLICY
We will gladly refund an unworn item from The Chapman Haus within 14 days of purchase date. If you would like to schedule a return please email email@example.com within 14 days of purchase. Your refund will be issued in the original payment method. We are only able to accept returns or exchanges on items purchased directly through The Chapman Haus.
We will gladly exchange an unworn item from The Chapman Haus in its original packaging within 14 days of purchase date. If you would like to schedule an exchange please email firstname.lastname@example.org with the new style or pattern of your choice.
Please note that all patterns and styles are limited and may not be available for exchange.
Please make sure that the address within the SHIPPING field during checkout is the accurate address you would like your The Chapman Haus items to be mailed to. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
Please make sure your selection and address are correct before you purchase! Once orders are placed we are unable to change them. Once we receive your order and payment has been processed your order will be shipped within 1-2 business days of placement.
We will happily replace items if they are defective or damaged. Please contact email@example.com within 3 days of receiving your package to arrange the shipment of a replacement item or a refund. We reserve the right to deny refunds or exchanges for items that have been worn.
Thank you for your purchase we really appreciate it!
The Chapman Haus
Handmade with LOVE in Texas!